Return Policy

Our customers satisfaction is always our top priority. If you are not fully satisfied with your order or ordering experience you can receive a full refund of any of our products. We strive to always do better and your feedback is not only appreciated but encouraged.

Return Procedure:

1. Notification of wish to return product must be within 14 days of receiving product

2. Notification must be in written email form within the 14 day window.3. Upon receiving written return procedure (including return address) and confirmation from Mastercraft, proceed with return.

4. Mastercraft will commence refund upon confirmed receipt of returned products

5. Shipping costs are non-refundable

Please be made aware, while we want to insure your experience is positive, we can only process returns that follow the above procedure.

To give you complete peace of mind when shopping with us, we guarantee to refund any item you are not totally happy with, if returned in accordance with our Returns & Refunds Policy.

Please make sure your delivery address is correct and completed in full before submitting your order. IF your order is returned to our office we will be happy to re-send it. If your order is NOT returned to our office we take no responsibility and we will not be able to re-send it free of charge under any circumstances.
An address error is not covered by our return policy.